Regional Service Manager
20/20 Benefit Solutions
Catherine has 25+ years experience in the managerial, customer care and billing units of healthcare products. She has worked in both the medical and dental fields. Catherine has dealt directly with major insurance carriers as well as State Attorney General offices to rectify, on behalf of companies and individuals, claim issues across the board. She is a wealth of knowledge in these area and is top rated in her field.
In addition to the Customer Care aspect of insurance she is also an agent versed in the various products offered. Having knowledge in these areas gives her an edge in resolving issues expeditiously and to the fullest possible extent. 20/20 Benefit Solutions aspires to a Customer Care Service level that is a step above the rest. Because we care so much about our clientele, we want to maintain a 10+ in customer satisfaction. Having a knowledgeable customer care staff is part of our "Mission of Excellence" here at 20/20. Catherine leads that department and adheres to that mission.
CATHERINE HOPE RAIA
REGIONAL SERVICE MANAGER